Becoming a Client
1. Do you have a waiting list?
No. We will try to get you started as soon as we can! However, selecting an FMS is only part of preparing yourself for SDP.
2. Do you have a max budget size?
No. Typically, we will support any budget size. If the budget is a high dollar amount, it will require more discussions.
3. Do you accept mid-year transfer from another FMS?
Yes. While it is always easier to move from one FMS to another at the end of your SDP year, we understand that we flexibility and can be deemed a more suitable match for your case. We recommend starting the process to onboard the providers prior to terminating services with the previous FMS, to ensure as little disruption to services as possible. We will need a signed spending plan.
4. How long does onboarding as a Client take?
We need 2 things for you to get started as a client: Intake document (start your intake here).Your Signed Spending Plan. We can start the process of onboarding your employees and vendors as soon as you complete your intake document. We just won’t pay for services until the signed spending plan has been received.
5. How much do you charge?
No cost to the client. We are paid by the regional centers to be your FMS Agency.
6. Are there any ‘hidden fees’?
No. If you have employees, you will be charged an employer burden (overhead cost).
Employees (W2)
1. How does a client sign on a new Employee?
Provide the information to onboard your EMPLOYEE HERE
We will send the paperwork via Sign Now – it will go to the client first, after the client signs, it will automatically be sent to the provider.
2. Are background checks (Live Scan) necessary?
We require ALL providers to undergo a background check, unless they are a relative to the client who resides in the same household.
3. Where can my employee go and get their fingerprints taken for the background check (Live Scan)?
Please see the Attorney General’s website for suggested locations: https://oag.ca.gov/fingerprints/locations.
Download the Live Scan form HERE.
4. Who pays for the fingerprinting for the Live Scan?
It is the applicant’s responsibility to cover their own fingerprinting costs.
The FMS and the Client are not responsible to pay for the fingerprinting.
5. Do clients have to pay overtime to Employees?
Yes, you have to pay for overtime to your employees who works more than 40 hours in a workweek.
You will need to accommodate for this in your spending plan, keeping in mind the Employer’s Burden.
6. What is the Employer’s Burden?
The overhead costs associated with being the Employer of Record for W2 employees.
CFMS’s employer burden stands at 25%.
7. What happens if an employee forgets to clock in/out?
The Employee would need to add the time they worked in their own portal. This will create an entry that requires the Co-Employer to sign off in their portal.
8. Are employees tracked using the app?
No. The GPS location is only capturing the clock in/out points of service for services that are mandated under the Cures Act 2021.
9. Does client need to schedule an employee for a shift?
No. The employee simply needs to show up, and hit ‘Clock In’ on the app.
10. What if an employee does not understand the app to clock in/out?
The employee can receive training by the staff.
11. How does an employee claim sick time?
The employee would need to complete a sick time calendar, and submit to payroll@cfms1.com
The employee can start using their sick time after working 90 days.
12. What are client obligations if my employee gets injured?
You MUST notify CFMS as soon as possible – call 562-989-7777; or email HERE.
13. What are the Client’s obligations when terminating an employee, or an employee resigns?
Client MUST notify CFMS as soon as possible.
Vendors (1099)
1. How to I sign on a new Vendor?
Provide the information to onboard your VENDOR HERE
We will send the paperwork via Sign Now – it will go to the client first, after the client signs, it will automatically send on to the provider.
2. How does a Client send a Vendor invoice [or Purchase request] to CFMS?
A guide can be provided to any client to submit an invoice or purchase request.
3. Can a Client pay for items/services, and receive reimbursement?
No. FMS agencies cannot reimburse participant/family member for the purchase of goods.
4. What is the payment schedule for Vendors?
We have two payment runs per month:
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Approved invoices, submitted by the 5th > processed by the 15th
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Approved invoices, submitted by the 10th > processed by the last day of the month
5. How are Vendors paid?
Vendors are paid by electronic payment (ACH), and will receive a confirmation email, giving an ETA on delivery of their payment.
6. Can CFMS pay for services using a credit card?
There may be instances where a credit card is used to pay for a camp or gym membership, however, this is not the standard process of providing payment.
7. Urgent Camp/Course payment needed?
Please send the request through the portal, and let us know why it is urgent HERE.
8. What happens if there is not enough funds to cover the invoice?
The system will reject any invoice that exceeds the available budget.
You will receive an email stating why the invoice was rejected.
GENERAL
1.When do I need to update my Spending Plan?
Only in two circumstances:
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Change to the total funds allocated for a service code.
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Change in activity that is funded.
Need assistance with revising a Spending Plan? Click HERE.
2.How do I access my spending report?
All clients have real-time access to their spending reports.
Also, a PDF copy is automatically emailed to you and your Regional Center on the 15th of the following month.
3.Who is my Point of Contact?
Please refer to the Contact us page.